Returns & after-sales service

Request a return, refund, repair, warranty claim, installation or technical support. You get a reference number straight away and can track progress any time. No account needed.

New request Track

AYour details

We send a 6-digit code to confirm it is really you, so only you can raise requests in your name.

Full name * Phone number * Email * I am buying as

BWhat do you need?

COrder

Have an order or invoice number? Enter it and we will bring up what you bought. This only works for orders placed with the phone number or email you verified.

Order / invoice number

Purchase date Where did you buy it?

DProduct

Product name * SKU / model Serial number Quantity Condition

EThe issue

Reason * Preferred outcome Describe the issue * Photos or receipt (up to 5, 5 MB each: JPG, PNG, WebP, PDF or MP4)

FReturn location information

Help us identify where your product is located.

County * Town / Area * Physical address / Landmark *

Where is the product currently located? *

Copy location details (the product is at the address above) Additional location details

Optional: share my current GPS location to help the collection team find me. I give permission for Kitali to store it with this request.

GCollection & consent

Preferred collection date Best time Kitali may contact me by phone, SMS or WhatsApp about this request. I confirm the information above is accurate. *

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